FAQs

You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Debit/Credit Card and they will be charged at USD rate.

To purchase an item on Cineattire:

  1. Find an item you want to purchase on Cineattire.com.
  2. Choose the options you want for that item, if applicable.
  3. Click Add to cart. Take any of these optional steps:
    • If you have one, apply the discount code in the “APPLY COUPON” field.
    • You can buy some more by clicking “CONTINUE SHOPPING” button.
    • To remove an item you want, click “X” in Shopping Cart.
  4. Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
  5. Click “PayPal” button to choose your preferred payment method.

After the order is completed, you will receive an order summary to your email.

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.

Keep in mind, the charge will be converted to your local currency by your payment processor—your card company or PayPal, depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.

Great! If you do receive a discount code from us, follow the steps to apply a coupon to a purchase.

  1. Select items to purchase, and add them to your Shopping cart.
  2. Type or paste the code in the “APPLY COUPON” field.
  3. Click Apply.

At the moment, we only accept Credit/Debit cards and PayPal payments.

When you shop at Cineattire.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.

Cineattire has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information, which means we will never gain access to your credit card information.

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to Cineattire.com system for your order.

It’s fast, easy & secure.

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payments online. No account needed.

To provide one of the safest online payment services, PayPal’s internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.

To improve the chances of successful payments:

  • Confirm your bank account / card.
  • Send the payment using money in your PayPal Balance, rather than using a bank or card.
  • Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.

PayPal didn’t accept your credit card. An error message states, “The transaction could not be completed. Please try again” or “Credit card not accepted.”

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.

Each order number is unique on its own, and we ship our products separately due to the different completion dates of the products. Hence, we are unable to combine all your orders and have them shipped together.

We do! Please reach out to us at [email protected] and we will be happy to assist you with your order.

Cineattire’s ordering is on a ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.

Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online. Rest assured, our online checkout process is secure, and your payment details are never stored.

However, if you are having trouble placing your order, email our Customer Support team with your request and contact information, and we will be happy to assist you.

Simply click the “Size Guide” icon on the product page. Our sizes follow the US standard.

Our products are mostly manufactured and shipped from the US. With each product, we always maintain US Production Standards and strictly follow quality checks at every stage of manufacturing to ensure every customer is satisfied with the high-quality product.

We are located in the USA. We pride ourselves on providing the best possible product to ensure every customer is satisfied with our business. We currently ship worldwide.

Standard shipping rates:

  • U.S.: $6.95 for the first item, plus $3 for each additional item.
  • International: $9.95 for the first item, plus $3 for each additional item.

On average, merchandise is processed and shipped from our facility within 6 – 12 business days after purchase.

Standard shipping/transit times apply:

  • 6 – 9 business days for the US
  • 2 – 2 weeks for international orders

If you aren’t able to find your order confirmation email with your order number, contact our Customer Support team at cs@cineattire.com, and let us know the email address you used to place the order so we can locate the order number for you.

Contact our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email at cs@cineattire.com.

Once the order is in the process of being shipped, we are not able to change the shipping address for you.

Changed your mind, or entered the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it.

You can contact our Customer Support team as quickly as possible with your order number to cancel or make changes to the order.

Important Notes:

  • Depending on demand, we can’t guarantee these requests, but we promise to try our hardest.
  • We are only able to change or cancel your order if your request is answered before your order is processed within 4 hours of placing the order.
  • Be sure to include details about the changes you need, such as:
    • New address
    • Size
    • Design
    • Etc.

Our standard processing time is typically 1 to 4 business days. However, processing times may vary depending on sales and promotions.

  • Products are shipped from different locations within our printing network.
  • If your order contains a variety of products, items may be split into multiple shipments and shipped at different times.
  • Rest assured, you are only charged one combined shipping fee for all the items in your order.

Your items will be shipped as soon as they are ready, and you will receive a shipping notification for each shipment in your order.

The processing time is typically 1 – 4 business days. Keep in mind that processing time may vary depending on sales and promotions.

Once your order is shipped, you’ll receive a shipping confirmation email.

Average transit times with Standard Shipping:

  • US: 4 to 7 business days (excluding weekends and holidays)
  • International: 7-15 business days.

 

We know you’re excited for your new goods to arrive! If your order hasn’t arrived by the expected time, here are some steps you can take:

1. Check Your Order Status

If your order hasn’t arrived yet, you can start by checking your Order Status. The Track your order page will provide your order details.

2. Peek at the Tracking Details

If your order has shipped, you’ll have a tracking number. You can check your tracking number at www.17track.net/en.

US Standard Shipping

  • If your postal tracking number hasn’t updated for several days, or if it shows delivered but you haven’t received it, check with your local post office to see if they are holding it.
  • Since some packages may be misdelivered, check outside your home or with neighbors.
  • Sometimes, the post office may hold a shipment or leave it with a neighbor if no one is home to accept it.
  • If these steps don’t help, call the carrier with the tracking number and request confirmation.
  • If needed, file a theft report with the US Postal Inspector to investigate the loss.

International Standard Shipping

  • International shipments may be delayed at country borders, customs, or other routing destinations along the way.
  • International orders should arrive in 1 to 2 weeks, but in some cases, delivery may take up to 3 weeks.
  • If your order still hasn’t arrived after the estimated time, check with your local postal and customs offices to see if they are holding your package.

3. Contact Our Customer Support Team

If you can’t find more information about your shipment or are concerned that it has gone missing, contact us via cs@cineattire.com, and we will help track down your shipment to ensure speedy delivery.

If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned, and “Returned to Sender” will be stated on your tracking information.

This can happen if:

  • The shipping address does not exist
  • The shipping address is misspelled
  • The shipping address is missing information (e.g., apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package

We will NOT be responsible for reimbursement, refund, or re-sending the package in these instances, as all returned shipments are destroyed by the courier warehouse.

Our Production Facility no longer accepts “Returned to Sender” packages. If a package is returned, the courier will destroy it because it is not cost-effective for us to retrieve it. Additionally, we would be charged again with custom tax duties and other shipping fees.

How to Ensure Your Package is Delivered Correctly:

To prevent issues, make sure your address is entered correctly and includes all relevant details. The use of:

  • Correct abbreviations
  • Street numbers
  • Building or apartment numbers
  • Route information (if applicable)

is critical to ensuring delivery.

⚠️ Cineattire does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided was incorrect at the time of purchase.

If an item you received is significantly different from its description, please contact our Customer Support Team or simply reply to your order or shipping confirmation email within 7 days of the delivery date.

Make sure to include:

  • Pictures of the product
  • Your feedback

We’ll gladly send out a replacement at no extra charge!

Products are shipped from different locations within our printing network.

If your order contains a variety of products, your items may be split into multiple shipments and shipped at different times.

Rest assured, you are only charged one combined shipping fee for all the items in your order.

We want to make sure you’re satisfied with your order, which is custom-made especially for you.

If for any reason you are not completely satisfied with the products purchased from Cineattire, contact our Customer Support team to get the return instructions.

Important Notes:

⚠️ Do not refuse the delivery or send your return to the address on your package.

  • That is NOT our return address, and we will not take responsibility for any return package without a confirmation letter or notice from us.
  • Contact us at cs@Cineattire.com, or simply reply to your order or shipping confirmation email, including:
    • Pictures of your product
    • Your feedback

We’re happy to help!

  • You are responsible for paying your own return shipping costs.
  • Shipping costs are non-refundable.
  • If 30 days have passed since receiving your purchase, we cannot offer a refund or exchange.

To be eligible for a return, your item must be:
✔ Unused
✔ In the same condition as when you received it
✔ In the original packaging

  • Contact our Customer Service to get the return address before making any decision.
  • Do not refuse delivery or send your return to the address on your package.
  • That is NOT our return address, and we WILL NOT take responsibility for any return package without a confirmation letter or notice from us.
  • Returns are confirmed within 14 days of receiving the package at our warehouse.
  • Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.
  • Refunds must be issued to the same credit card used to make the order.
  • Shipping fees are NOT refundable once items have been shipped.
  • Your refund request will be processed within 3 – 4 working days.
  • You should see the reimbursement on your account within the next couple of business days, depending on your financial institution
  • If you haven’t received your refund yet, first check your bank account again.
  • Then, contact your credit card company—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].